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Service Information
Service Information

What do we do for the public?
The “public service white paper” is our presentation to all nationals, showing our endeavor to enhance the service quality, performance, hospitality and trust.

Our service concept:
The National Dr. Sun Yat-sen Memorial Hall was built to commemorate the centenary birthday of Dr. Sun Yat-sen, open on May 16th 1972, originally under the Department of Education of Taipei City Government, transferred to the Ministry of Education together with Yangmingshan Chung Shan Hall as a part of its social education organizations, then transferred again to the Ministry of Culture on May 20th 2012 in coordination with government reconstruction, including its eight divisions: General Planning, Research and Acquisition, Exhibition Planning, Theater Management, Cultural Education Promotion, Electrical Engineering, Personnel and Accounting.


Our object is to propagate, collect, study and exhibit Dr. Sun Yat-san’s ideas, relics and historical records. Apart from the cordial reception, historical displays, cultural and artistic exhibitions, performances and educational activities, we also renew software and hardware, intensify  studies and expand the service of cultural, artistic and lifelong education in order to adapt to societal changes throughout these years.

For the promotion of Sunology, staff hold the service concept of “satisfying all visitors”, the core value of “initiative, innovation, quality and effectiveness”, the vision of “forming a knowledge organization and high-performance team” and the target of being more “cosmopolitan, diversified, scientific, enterprising, elaborate and localized”. Furthermore, we upgrade our environment, provide attentive service and reach toward the balance between academic research and cultural, artistic, educational and recreational function under the new museum management concept.

Our services:
We provide several thousand square meters of elegant exhibit spaces with up-to-date equipment such as the Auditorium (Performance Hall), Chungshan National Gallery, Yat-sen Projecting Room, Lecture Hall, Chung Shan Lecture Hall, Library, Leisure Spaces and Chung Shan Park. Apart from some performances in the Auditorium and some international blockbusters, most displays are free. Our sincere services include:


Leisure Spaces
The Chung Shan Park is a public garden of over 110,000 square meters, including the Xianshan Bridge on Lake Tswei which is full of lotus and willows. For the fun of field observation and the promotion of environmental protection, there are introductions about plants in the Northern Taiwan Native Plant Area and Ethno-botanical Area. People in the Eastern Taipei often come to exercise and relax here. Many organizations, schools and corporations also rent the squares to hold educational, cultural or artistic activities.
Tour Services
We have tour services in different languages such as Chinese, English, Japanese and Korean manuals and Chinese, English and Japanese tour discs.
Cultural and Artistic Performances
The Auditorium (Performance Hall) is equipped with professional lighting and sound equipment (about 2,500 seats) for important celebrations, awarding ceremonies and outstanding programs by different performance groups like ballet, drama, concert, etc. Moreover, there are holiday outdoor artistic activities on the main entrance corridors and occasionally buskers in the Chung Shan Park.
Exhibitions
 There are 14 exhibition spaces, totaling approximately6,600 square meters, like the Chungshan National Gallery and cultural galleries of each floor. Apart from the permanent exhibition of Dr. Sun Yat-sen, others are open for applications of art exhibitions. We have regular tours for major exhibitions, irregular group tours, and experiential classes for important exhibitions. Additionally, tour exhibitions of Dr. Sun Yat-sen’s calligraphy pieces and other art works are held around Taiwan to enhance the cultural quality of life and ability of artistic appreciation.
Lectures
On Saturdays or Sundays in the 193-seat Lecture Hall, sometimes in cooperation with civic groups and academic organizations, the National Dr. Sun Yat-sen Memorial Hall holds lectures in 13 series such as cancer prevention, caring for the next generation, parent education, law-related education, etc. Besides lectures, there are often many academic conferences or other social education, cultural and artistic activities in the well-equipped Chung Shan Lecture Hall as well.
Libraries
Collections of Sun Yat-sen Library on the 2nd floor contains Sunology, modern history, theses from graduate schools of Sun Wen Theory (Three Principles of the People) and national development; books of cultural and social science; 40,000 magazines; three kinds of digital data base, plus a reading room on floor B1 and a website with the above Information.
Studying Room
There are 90 seats in the Studying Room for students to study and volunteers help to maintain a  quite reading environment.
Lifelong Learning Classes
Every year three lifelong learning classes (four months each) for adults are held in seven class rooms, covering five topics of exercise, western art, eastern art, culture & literature and artistic appreciation.
Children's Educational Activities
Recently there are many children’s educational activities, e.g. Parent-child Holiday Activity, Children Summer Camp, Children Winter Camp and Caring for the Disadvantaged Children, to educate children with cheerful and creative lessons and activities. At the same time we care and cultivate for disadvantaged children by inviting them to visit the National Dr. Sun Yat-sen Memorial Hall.
Book Clubs
To promote cultural education, we select constructive topics like life & leisure, encouragement and mind clearing to hold book clubs every month with our neighbors and anyone that enjoys reading.
Further Education Scholarships
To attract more Sunology researchers, we support graduate schools and collect good theses of Sunology and national development with the Sunology Further Education Award being held every year.
Researches
Scholars from Taiwan, Mainland China and many other countries are invited to the Dr. Sun Yat-sen and National Development Seminar every year to discuss their theses. In addition, related forums of cultural/social science are held with universities and academic organizations.
Publications
Every month there are 35,000 pieces of Performance News available in 100 areas  of Taipei and through mail application. We also publish the Sunology Research semiannually, Journal of the National Dr. Sun Yat-sen Memorial Hall quarterly, Dr. Sun Yat-sen and National Development Theses, irregular discs/videos of memorial activities for schools and albums/guides/manuals of exhibitions.
Official Website
On the index page there is news of our cultural and artistic, public welfare and learning activities, also other pages such as the Introduction, Activities, Lifelong Learning, Education, Collection, Publication, Volunteer Corner, Dr. Sun Yat-sen Library, Dr. Sun Yat-sen Academic Research Site and Government Information. Our e-paper shows the latest news and the AA class website is available for the visually impaired.
Suggestion Boxes
Other than the suggestion box, there are also the Director-general e-mail box, official suggestion e-mail box, e-mail boxes of every divisions and the forum for members. Through these communities we communicate with the public and reply instantly via our administrators. The General Planning Division will track and work on these suggestions in order to enhance our service.
Facilities for the disabled
We have improved our facilities for the disabled, e.g. paths with disabled access on the north side of the corridors and in the Chung Shan Park and Chung Shan Stone Tables; banisters for the east, west and north stairs; disabled parking spaces in the second north parking area; wheelchairs at the east and west information centers in the main building; reserved seats in the Auditorium; elevators with audio and specially  designed floors; reserved restrooms and phone booths.
Volunteer Recruiting
To encourage more people and students to join the social service, we have Volunteer Recruiting Regulation and Volunteer Service Manual to recruit and train the volunteers. We welcome those that are able to  speak foreign languages to work with us and keep educating our volunteers towards better service quality.
Multi-function Information Counter
The east and west information counters provide services such as answering questions; accepting space renting, website (see our renting regulations), exhibition spaces renting, tour and many other applications. E-mail applications can be accessed through our website, too. Sometimes the undertakers will soon contact for further details (date, time, exhibition spaces, etc) and move onto the following procedures.
Archives
In coordination with the establishment of National Archives Administration, we make the Archive Application Regulation, restore and open the information publicly in the archive reading room.
Other services
Still there are many other services: the eye-catching honor guards changing ceremony, mail service of the souvenir shop, ticketing, floor B1 and Lake Tswei restaurants, bus and car parking areas near the Guangfu South Road and the second car parking area near the Zhongxiao East Road.